Canadian Bankers Association - Fraud Prevention Tip

July 2014

Lost your mobile phone? What you need to know to prevent fraud

It’s never been easier or safer to pay your bills while you’re waiting for your morning coffee or to check your bank balance as you taxi home from dinner on Friday. In fact, around 64 per cent of Canadians use a banking app on their mobile device. But for many, losing a mobile phone the size of your palm means losing a lot of important information. Everything from vital contact information to photos of special moments and sensitive personal financial information is made vulnerable when your phone is lost or stolen.

However, if you have some preemptive and protective strategies, the damage can be minimized or averted.

Be proactive – five steps to take now

It is important to be preemptive when it comes to protecting your personal data.

  1. Use your phone’s built-in password system. Some smart phones can be locked using virtually impossible to replicate personalized passwords, such as the fingerprint scanning technology, while others use “pattern locks,” where the user swipes their finger in a specifically chosen pattern. If you have a smart phone with a Personal Identification Number (PIN) style password, make sure to create a tricky PIN; 1234 is too easy for a thief to guess.
  2. Adjust your settings so that you phone locks within seconds after you’ve stopped using it.
  3. Never keep your passwords for online banking or your PIN for your debit or credit card on your phone. If your phone is taken along with your wallet and you have these passwords stored, it will make it easy for the thief to take money out of your account.
  4. Log out of websites once you are done using them. Again, don’t make it easy for someone looking to defraud you to access your bank account or personal information.
  5. Download a reputable app that can allow you to locate your lost mobile device and/or delete sensitive information remotely. This industry association has a good list of apps for different operating systems.

If your phone is lost or stolen

Immediately contact your smart phone service provider to disable your account. Your phone’s unique identifier (known as the IMEI or International Mobile Equipment Identity number) will be added to a “blacklist” and participating Canadian wireless service providers will not allow it to be used on their respective wireless networks

Change your online banking passwords in order to keep your accounts safe.

For more fraud prevention tips from the Canadian Bankers Association or to sign up to receive new tips by e-mail please visit the Fraud and Security section of the Canadian Bankers Association website.


The Canadian Bankers Association works on behalf of 60 domestic banks, foreign bank subsidiaries and foreign bank branches operating in Canada and their 280,000 employees. The CBA advocates for effective public policies that contribute to a sound, successful banking system that benefits Canadians and Canada's economy. The Association also promotes financial literacy to help Canadians make informed financial decisions and works with banks and law enforcement to help protect customers against financial crime and promote fraud awareness.

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