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Main Office

     
Box 348
Commerce Court West
199 Bay Street, 30th Floor
Toronto, Ontario  M5L 1G2
Tel: (416) 362-6092
Fax: (416) 362-7705
 Media Inquiries
Andrew Addison
Manager, Media Relations
Tel: (416) 362-6093 ext. 220
E-mail: aaddison@cba.ca

General Industry Inquiries
Tel: 1-800-263-0231
E-mail: inform@cba.ca

For general banking inquiries,
contact your financial institution.
CBA Website Inquiries
Tel: (416) 362-6093 ext. 321
E-mail: website@cba.ca
 

Regional Offices

Montréal
Place Montréal Trust
1800, avenue McGill College
Bureau 2480
Montréal, Québec  H3A 3J6
Tel: (514) 840-8747
Fax: (514) 282-7551
Ottawa
Suite 1421
50 O'Connor Street
Ottawa, Ontario
K1P 6L2
Tel: (613) 234-4431
Fax: (613) 234-9803

Glossary

A

Account agreementAn agreement which you sign and which lists your rights and responsibilities and the bank's rights and responsibilities for the bank account.

Accounts payableMoney owed by a business for goods and services received.

Accounts receivableMoney owed to a business by purchasers of goods and/or services.

Affinity CardA credit card (usually Visa or MasterCard) that has a promotion arrangement with an affiliated organization (often a charity or non-profit group). The logo of the group appears on the card and the group usually gets a percentage of the sales made on the card.

AngelsPrivate individuals with capital to invest in business enterprises.

AssetsThings that you own which have value in financial terms.

Automated Banking Machines (ABMs)Terminals that allow customers to perform many everyday banking tasks, e.g., deposits, withdrawals, bill payments and transfers between accounts.

B

BalanceThe amount of money in your account.

Balance sheetShows the assets and liabilities (legal responsibility of your company) at any particular time. The assets on a balance sheet will always equal the liabilities plus the owner’s equity.

Bank ActFederal legislation governing how banks operate in Canada. The Bank Act was first passed in 1871 and is updated periodically -- usually every five years. The last major revision was completed in 2006.

Bank CardA card issued by a financial institution that identifies the holder as a customer of the institution and allows access to accounts through an ABM; also, a credit or debit card issued by a financial institution.

Bank for International Settlements (BIS)The BIS is an international body that promotes the co-operation of central banks, fulfils the function of a central banks' bank and acts as a clearing and settlement agent. It acts as a forum for discussion of international monetary policy and conducts research into international banking developments.

Bank of CanadaThe country's central bank, which formulates and implements monetary policy. As the federal government's fiscal agent, it also helps carry out the government's borrowing program, provides banking services for the government and other clients and ensures that the need for bank notes across the country is met.

Bank of Canada RateThe minimum rate at which the Bank of Canada extends short-term advances to members of the Canadian Payments Association. By announcing the rate at which it is willing to lend overnight, the Bank of Canada influences market participants’ expectations about very short-term interest rates. The Bank of Canada Rate affects less than 1% of all bank funding. See our backgrounder for more information about banks and interest rates.

Bank RateThe interest rate paid by major financial institutions if they borrow from the Bank of Canada. The Bank Rate influences the rates of interest major financial institutions charge and pay their customers.

Blank chequeA cheque that does not have a dollar amount written on it.

BondsOffered by governments and corporations, bonds are investments in which you lend a sum of money to the issuer for a set amount of time at a fixed rate of interest.

Bull and Bear MarketsWhen stock prices are increasing and it’s a healthy market, this is known as a bull market. When stock prices are decreasing, it’s a bear market.

Business CycleThe ups and downs of the economy that follow a cyclical pattern over the course of time.

Business Development Bank of Canada (BDC)A crown corporation that helps establish and develop Canadian businesses, especially small and medium-sized ones. BDC provides financial and management services similar to those found in the banking industry.

C

Canada Deposit Insurance Corporation (CDIC)A crown corporation that provides deposit insurance against the loss of deposits made with member financial institutions.

Canada Education Savings GrantProgram recently introduced by the federal government whereby it will invest, in the form of grants, along-side parents who save for their children's education through RESPs. The government will top up contributions made to an RESP by 20% up to a yearly maximum of $400 per beneficiary.

Canada Savings Bonds (CSBs)A secure way for Canadians to save. The bonds, which are a form of debt issued by the Canadian government, are cashable, with proper identification, at any time at most Canadian financial institutions.

Canadian Bankers Association (CBA)Professional industry association that provides information, research, advocacy, education and operational support services primarily to the banking industry.

Canadian Depository for Securities Limited (CDS)Agency responsible for the automatic processing and clearing of all securities transactions in Canada.

Canadian Payments Association (CPA)This association, which is composed of several financial institutions and the Bank of Canada, operates a national clearing system for financial institution payments.

Capital Adequacy RatioA ratio of total capital divided by risk-weighted assets and risk-weighted off-balance sheet items. A bank is expected to meet a minimum capital ratio of 8.0% unless a higher ratio has been specifically prescribed by the Superintendent of Financial Institutions.

Capital Gain or LossThe difference between the price you paid for an investment and the price at which you sell (in other words, the profit or loss you make). Investments that earn capital gains or losses include equity and growth funds.

Capital investmentsMoney used to purchase permanent fixed assets for a business, such as machinery, land or buildings as opposed to day-to-day operating expenses.

Cash flow forecastAn estimate of when and how much money will be received and paid out of a business. It usually records cash flow on a month-by-month basis for a period of two years.

ChequeA written order from a financial institution for payment of a certain amount of money.

Cheque bookA book with blank cheques. The cheques may be personalized or non-personalized.

Cheque registerA book with space for you to note the details of every transaction in your chequing or combination account.

Clearing and SettlementThe process whereby banks collect or pay out for items drawn on or paid into accounts in their institution. This process enables banks to accept each other's cheques and bank drafts for deposit. The Canadian Payments Association operates Canada's clearing system.

Co-Branded CardAn alliance between a card issuer and a large non-deposit taking corporation which offers discounts/rewards to cardholders for using the card which bears the corporation's name.

CollateralProperty (real, personal or otherwise) pledged as security for a loan. Also, any supplementary promise of payment, such as a guarantee.

Combination account

An account that is part savings and part chequing. You may write cheques and you will be paid interest if you have enough money in the account.

 

Commercial BankingCommercial banking centres serve small- and medium-sized businesses such as franchising, leasing and cash management services.

CompoundingRefers to earning income on your income. For example, on fixed income investments that pay interest over time at periodic intervals, compounding means making interest on your initial investment and also on the interest as it builds up (i.e., earning interest on your interest).

Consumer Price IndexAn index that measures movements in the average price of products and services typically consumed by Canadian families.

ContributionAn amount of money you put into a savings/investment plan.

Corporate BankingBanking services for large firms.

Correspondent BankIn a country where a bank does not have offices, it will often make arrangements with another bank to act as its agent in that country. The correspondent bank carries out financial transactions, such as making payments on behalf of the first bank in the foreign country.

Credit CardsCredit cards such as Visa and MasterCard allow the holder to charge purchases rather than pay cash. Generally, no interest is charged as long as the monthly statement is paid in full by the due date.

Credit RiskThe risk of loss one assumes under a financial contract that a borrower or a counterparty to a loan or other credit-related contract may default or fail to perform its obligations.

D

DebitAnother name for withdrawal of funds from your account.

Debit cardAnother name for a bank card that allows you to access your deposit accounts electronically. You can use it at banking machines or to pay for purchases at retailers using the direct payment service.

DebtMoney owed.

Debt IssuesThe issuance of bonds or other forms of debt on the public markets.

Debt/equity ratioA comparison of debt and equity used to measure the health of a business.

DeflationAn actual decline in the general level of prices in the economy.

Demand LoanA loan that must be repaid in full, on demand.

DemographicsCharacteristics of the population that influence consumption of products and services. They include age, sex, race, family size, level of education, occupation, income and location of residence.

DepositMoney put into an account. The deposit may be in the form of cash, cheque or electronic transaction.

Deposit InsuranceThe Canada Deposit Insurance Corporation insures depositors' funds to a maximum of $60,000 per depositor, per institution, with some exceptions, in the event of the failure of a federal financial institution. Deposits in some provincial financial institutions are also covered.

DepreciationYou can deduct a specified amount of the purchase price of business equipment, for tax purposes, to calculate your company’s taxable income. Your accountant can provide details.

DepressionA prolonged downturn in the economy and level of business activity.

DerivativesFinancial contracts whose value is derived from the value of some underlying asset, rate or index. Derivatives are used as risk-management tools by governments and corporations to reduce exposure to risk, mainly related to fluctuations in foreign-exchange and interest rates. Derivative instruments include swaps, options, futures and forward contracts and are used by banks in two principal activities: sales/trading and asset/liability management.

Direct DebitA means of authorizing recurring payments (e.g., mortgage payments, insurance premiums) to be drawn on an account.

Direct depositIf you receive money on a regular basis (i.e. from a job, pension, allowance), your employer, the government or person paying the allowance can deposit the money directly into your account.

Direct Deposit/Direct Fund Transfers (DFT)A means of authorizing payment made by governments or companies to be deposited directly into a recipient's bank account. It is used mainly for deposits of a recurring nature such as salary, pensions and interest payments.

DisinflationA reduction in the rate of inflation either as a result of government policy or of declining economic activity.

DividendsCompany earnings that may be paid out to shareholders according to the number of shares or stocks they hold. Dividends can be earned on stocks and certain mutual funds.

Documentary CreditWritten undertaking by a bank on behalf of an importer authorizing an exporter to draw funds from a bank up to a specified amount under specific terms and conditions. They are used to facilitate international trade. In the United States these instruments are called commercial letters of credit.

Domestic BanksBanks owned by Canadians.

E

Economic GrowthThe rate of change in output from one year to the next.

Economic IndicatorsStatistics that help determine how the economy is faring. They include the Consumer Price Index, housing starts, and unemployment rates, among others.

EFT/POSElectronic funds transfer (EFT) at the point of sale (POS). A payment option which allows consumers to pay for purchases by transferring funds directly from their accounts to a merchant's accounts.

Electronic Data Interchange (EDI)EDI is a system that companies use to exchange business information electronically, virtually eliminating paperwork.

Electronic Funds Transfer (EFT)A system that transfers funds through electronic messages instead of by traditional means, such as cash or cheques.

Employment Equity ActA federal statute that requires employers with 100 or more employees to eliminate any practices in the workplace discriminating against four designated groups of people who have historically been disadvantaged in the labour market: women; people who, by reason of race or colour, are members of visible minority groups; aboriginal peoples; and persons with disabilities.

EndorseTo sign the back of a cheque in order to cash it.

EntrepreneurA person who starts and manages a business.

EquityThe value of a business after all debts and other claims are settled. Also the amount of cash a business owner invests in a business and/or the difference between the price for which a property could be sold and the total debts registered against it.

ExportsProducts and services produced in Canada and sold in other countries.

F

Finance CanadaFederal department responsible for Canada's economic performance and regulation of financial institutions.

Fiscal DeficitWhen the government spends more money than it receives in revenue over the course of one year.

Fiscal PolicyThe use of government spending and taxation policies to influence the economy.

Fiscal SurplusWhen the government receives more in revenue than it spends over the course of the year.

Fixed assetsAssets like machinery, land, buildings, or property used in operating a business that will not be consumed or converted into cash during the current accounting period.

Fixed expensesFixed business costs that do not change with the volume of business, such as rent for business premises, insurance payments, utilities, etc.

Fixed-Return Instruments or VehiclesInstruments that pay a fixed rate of interest for an agreed-upon length of time such as term deposits, Treasury bills and Guaranteed Investment Certificates.

Foreign CurrencyPaper money and coins from other countries.

Foreign ExchangeVarious instruments used to settle payments for transactions between individuals or organizations using different currencies (e.g., notes, cheques, etc.).

Foreign Exchange RateThe value of a nation’s currency in terms of another nation’s currency.

Four PillarsA term used to describe the main types of financial institutions: banking, trust, insurance and securities.

FranchiseThe right to sell products or services under a corporate name or trade mark (established by someone else). This right is usually purchased for cash in addition to a royalty fee on, or a percentage of, all sales.

FuturesContracts to buy something in the future at a price agreed upon in advance. They first developed in the agriculture commodity markets but often involve foreign exchange, Eurodollar deposits and government bonds.

G

Gross Domestic ProductThe total value of all the goods and services produced by the Canadian economy in a single year.

Gross National ProductThe value of all goods and services accruing to Canadians in a given year. It equals Gross Domestic Product, plus income of Canadians from foreign production, less income from Canadian production earned by non-residents (such as interest and dividends paid to foreign lenders).

Gross profit marginThe difference between the sales your business generates and the costs you pay out for goods.

Guaranteed Investment CertificateAn investment in which you deposit money, over a fixed period of time, and are paid a set rate of interest.

H

Home BankingA way to access bank accounts by phone and/or Internet. Typically customers can transfer funds, pay bills and make account inquiries.

I

ImportsGoods and services produced in other countries and sold in Canada.

Income StatementAlso known as the profit & loss statement or P&L, enables you to calculate your company’s pretax profits by subtracting total expenses from total revenues.

Income-splittingA financial strategy for tax purposes. Splitting income refers to the process of shifting income from the hands of one family member to another, who is in a lower tax bracket and will therefore pay tax at a lower rate. This helps reduce your family’s overall tax burden.

InflationA rise in the average level of prices in the economy.

Institute of Canadian Bankers (ICB)Educational institute that provides career-oriented education and training programs to financial-services professionals.

InteracCanada's largest shared network of ABMs. It allows cardholders to access their accounts from any ABM on the network regardless of which financial institution owns the machine.

Interac AssociationThe organization responsible for the development and operations of the Inter-Member Network (IMN), a national payment network that allows Canadians to access money through Automated Banking Machines and Point-of-Sale terminals across Canada.

Interac Direct PaymentCanada's national debit service for purchasing of goods and services. At the point of sale, the customer swipes his/her card in a card reader, enters a personal identification number (PIN) and the amount paid is deducted from either his/her chequing or savings accounts.

InterestThe amount paid or earned for the use of money.

Interest rateThe percentage used to calculate the interest to be paid.

International BankingThe area of banking business that includes the operation of bank branches and subsidiaries located outside Canada, the supervision of correspondent banking relationships, foreign exchange trading and trade finance.

International Chamber of Commerce (ICC)A world business organization that brings business people and experts together to formulate policies in such areas as banking, taxation and the environment.

International Organization for Standardization (ISO)An international organization created to promote standardization around the world.

InventoryStock on hand in the form of goods ready for sale. Also includes raw material in the process of being manufactured or completed for sale.

InvestmentSomething you put your money into in order to make money.

Investment BankingBank operations that manage a bank's funding position, as well as its holdings of Treasury bills, bonds and preferred and common stock.

Investment IncomeThis is income earned on investments you make. Investment income includes interest, dividends and capital gains.

L

Large Value Transfer System (LVTS)System being created by the Canadian Payments Association to settle large value payments at the central bank on a same-day basis.

LeaseAn agreement to rent for a period of time at an agreed price.

LIBORLondon Inter-Bank Offer Rate. The interest rate that London banks charge each other for loans (usually in Eurodollars). This rate is applicable to the short-term international interbank market and applies to very large loans borrowed for anywhere from one day to five years. The LIBOR is the world's most widely used benchmark for short-term interest rates. It is the rate at which the world's most preferred borrowers are able to borrow money. Countries that rely on the LIBOR for a reference rate include the United States, Canada, Switzerland and the UK.

Line of CreditAn agreement negotiated between a borrower and a lender establishing the maximum amount of money a borrower may draw. The agreement also sets out other conditions, e.g., how and when money is to be repaid.

Long-term liabilitiesMoney that you owe over a period longer than 12 months, such as mortgages, bank loans and other obligations.

M

MacroeconomicsLooking at the economy as a whole, particularly the interaction of its various components with one another.

MicroeconomicsLooking at the individual parts of the economy, with emphasis given to the market process and how it works.

Minimum monthly balanceThe least amount of money that has been in a bank account during the whole month.

Monetary PolicyThe ability of the Bank of Canada to influence the economy through changes in short-term interest rates and the money supply.

Money LaunderingPopular term used to describe the process whereby criminals conceal illicitly acquired funds by converting them into seemingly legitimate income. While the term refers to the proceeds of organized crime generally, it is now most often associated with financial activities of drug dealers who seek to launder the large amounts of cash generated from the sale of narcotics.

Money MarketsThe part of the capital market where government Treasury bills, commercial paper, bankers' acceptances and other short-term obligations are bought and sold.

Mutual FundAn investment product in which your money is pooled with the money of many other investors. A professional manager(s) uses the pooled money to buy a portfolio of investments or securities, and monitors each of the investments on an ongoing basis. There are many varieties of mutual funds, each with specific objectives. By investing in a mutual fund, you purchase units of that fund. The value of your units can go up or down depending on the type and performance of the mutual fund.

N

N.S.F. ChequeN.S.F. means Not Sufficient Funds. If a cheque is returned for this reason, it means that there was not enough money in your bank account to cover the amount of the cheque. There is a fee to you if this situation occurs.

Net Interest MarginNet interest income (the difference between interest income and interest expense) as a percentage of average total assets.

NettingThe offsetting with a counterparty or counterparties of financial obligations or payments one is owed with those one is entitled to receive. Netting is also used as a risk management tool to help counterparties, thus reducing the costs arising out of payment settlements.

North American Free Trade Agreement (NAFTA)An agreement among the United States, Canada and Mexico that allows for freer trade between the three countries.

O

Office of the Superintendent of Financial Institutions (OSFI)Created by the Office of the Superintendent of Financial Institutions Act, OSFI regulates banks and other federally authorized financial institutions in Canada.

On-Us ItemPayment that is deposited at the same financial institution on which it was drawn or written, e.g., a cheque that was written by one customer of a bank and deposited by the recipient at another branch of the same bank, or a withdrawal that is made by a customer at his or her own financial institution. These items are not cleared between institutions and therefore are generally not represented in statistics of payments exchanged between financial institutions in the clearings.

Operating LoanA loan intended for short-term financing, supplying cash flow support or to cover day-to-day operating expenses.

OptionA formal contract which grants the holder of the option the right to buy or sell a certian quantity of an underlying interest or asset at a stipulated price within a specific period of time.

P

PassbookA book in which all the transactions in a bank account are noted. This book may list the transaction codes and the customer's responsibilities.

PayeeThe name of the person to whom the money in a cheque is to go.

Personal Consumption SpendingWhat households collectively spend on goods and services.

Personal Disposable IncomePersonal income minus personal income tax payments. Also called “take-home pay.”

Personal Identification Number (PIN)A unique number or pass code entered by a customer when using an Automated Banking Machine (ABM) or Interac Direct Payment, that gives the customer access to his or her account.

Personal SavingsThe difference between personal disposable income and personal consumption spending.

Personalized chequeA cheque which has your name and account number printed on it.

PortfolioA collection of investments.

Prime Rate/Prime Lending RateThe rate of interest charged on loans by banks to their most creditworthy customers.

Provision for Credit LossesThe amount deducted from income equal to the amount by which a bank adjusts its loan balances to reflect anticipated losses on them.

R

RatioComparison of two figures used to evaluate business performance, such as debt/equity ratio and return on investment.

Real propertyReal estate, including land and buildings.

RecessionWhen the Gross Domestic Product declines for at least two consecutive three-month periods.

ReconciliationChecking all bank account papers to make sure that the bank's records and your records agree.

Registered Education Savings PlanEducation savings plans that grow tax free until a child is ready to pursue a post-secondary education, at which time the money is withdrawn to help finance the costs.

Registered Retirement Savings Plan (RRSP)A savings plan introduced by the federal government to encourage Canadians to save money for retirement. The investment and the interest earned on it is sheltered: it will not be taxed as long as it is left in the plan.

Retail BankingThose activities and services that a bank provides for individual customers such as savings accounts, personal loans, cheque cashing and RRSPs.

Retained earningsAll the profits or losses that you’ve accumulated from prior years and from this year’s income statement, less dividends paid to you.

ReturnAny increase in value or in income you earn on an investment.

S

Schedule I BanksSchedule I banks are domestic banks and are authorized under the Bank Act to accept deposits, which may be eligible for deposit insurance provided by the Canadian Deposit Insurance Corporation.

Schedule II BanksSchedule II banks are foreign bank subsidiaries authorized under the Bank Act to accept deposits, which may be eligible for deposit insurance provided by the Canada Deposit and Insurance Corporation. Foreign bank subsidiaries are controlled by eligible foreign institutions.

Schedule IIISchedule III banks are foreign bank branches of foreign institutions that have been authorized under the Bank Act to do banking business in Canada. These branches have certain restrictions.

Seasonal UnemploymentThe loss of jobs due to changes in the climate and other conditions. Forestry, fishing and construction are affected by climate, while retailing is affected by seasons and holidays. For instance, at Christmas, retail employment is higher than in January.

SecuritiesInvestments such as stocks and bonds.

Securities/Investment DealerOne who acts as the agent for another party to buy and sell securities and other investments; also an underwriter.

Service chargeA fee paid for using a service.

Settlement PointsRegional collection points in the clearing and settlement system operated by the Canadian Payments Association. Settlement points forward each bank's regional balance to the Bank of Canada in Ottawa at the end of each day to allow the central bank to adjust the banks' balances with the central bank.

Short-term liabilitiesMoney that you have to pay in less than 12 months, including wages, short-term loans, taxes, credit card balances and long-term loans.

Small and Medium-sized enterprises (SMEs)There are many definitions for this term. Banks define small businesses as those having authorized credit limits of $500,000 or less, while medium-sized businesses have authorization levels of up to $1 million.

Smart CardA card with an imbedded computer chip which stores more information, performs more functions and is more secure than a credit card or debit card.

Social Insurance Number (SIN)Every person who has an income or pays taxes must apply for this number, which is assigned by the Government of Canada. You must, by law, provide this number to financial institutions with which you have an interest-bearing deposit account.

Society for Worldwide Interbank Financial Telecommunication (SWIFT)A co-operative owned by the international banking community that operates a global data processing system for the transmission of financial messages.

Specialized Financing EntityA term in the Bank Act referring to an investment vehicle via which banks are permitted to make venture capital investments.

SpreadThe difference between the interest rate charged to borrowers and the interest rate paid to depositors.

StagflationA period of time in which both the unemployment rate and the rate of inflation are relatively high.

StatementA computer printout which lists all the transactions in a bank account for a period of time. Statements are usually given once a month.

StocksTraded on a stock exchange, these are shares in a company. Essentially, you purchase shares in exchange for owning a part of that company.

SwapAn agreement between two businesses to exchange commodities, payments or other financial products to reduce the risk of volatile market conditions or to obtain a better price or rate. For example, interest rate swaps, where floating rate interest is exchanged for fixed rate interest, protects a corporation against rises in rates or allows it to take advantage of a better rate. A cross-currency swap enables two parties to enter into an agreement in which one exchanges its currency for the other's to meet their separate requirements.

Syndicated LoansLoans to a company backed by a group of banks in order to share the risk in a large transaction among several financial institutions. There is usually a lead bank and several participating banks.

T

Tax-shelteredA tax shelter is a savings/investment plan which offers significant tax savings.

TermThe maximum time allotted for a loan to be repaid.

Term DepositAn investment product in which you deposit a fixed sum of money for a set period of time and are paid interest.

Term LoanA loan intended for medium-term or long-term financing to supply cash to purchase fixed assets such as machinery, land or buildings or to renovate business premises.

TransactionAction in a bank account. It may be a deposit, withdrawal, debit card payment, service charge or interest payment.

Travellers' chequesThese are a safe way to carry large amounts of money if you are going on a trip. They are considered to be the same as cash, but can be replaced if they are lost or stolen. You can buy them at your bank for a small fee. If you have a special service package, you may not have to pay this fee.

Treasury Bills (T-Bills)Short-term government obligations that are payable to the bearer and sold on a discount basis; the difference between a T-bill's market or discounted price and its face or redemption value is effectively interest if the T-bill is held to maturity.

U

Unemployment rateThe percentage of the labour force that is not employed but currently seeking work.

V

Variable expensesCosts of doing business that vary with the volume of business, such as advertising costs, manufacturing costs and bad debts.

Venture CapitalCommonly refers to funds that are invested by a third party in a start-up business either as equity or as a form of secondary debt.

W

WithdrawalMoney taken out of an account. The withdrawal may be in cash, by cheque or debit card, or by automatic withdrawal.

FAQs

Frequently Asked Questions

Q.

A.

The Canadian Bankers Association works on behalf of 51 domestic banks, foreign bank subsidiaries and foreign bank branches operating in Canada and their 263,400 employees to advocate for efficient and effective public policies governing banks and to promote an understanding of the banking industry and its importance to Canadians and the Canadian economy.
As a banking customer, there are precautions you can take to protect yourself and your money. Click here to learn more.

The CBA does not have information about job opportunities within individual banks. To explore employment opportunities you should contact the banks directly or use their websites. You may submit your resume to a bank’s Human Resources department.

The three types of banks can be distinguished by their ownership and size:

Schedule I banks are domestic banks and are authorized under the Bank Act to accept deposits, which may be eligible for deposit insurance provided by the Canada Deposit and Insurance Corporation.

Schedule II banks are foreign bank subsidiaries authorized under the Bank Act to accept deposits, which may be eligible for deposit insurance provided by the Canada Deposit and Insurance Corporation. Foreign bank subsidiaries are controlled by eligible foreign institutions.

Schedule III banks are foreign bank branches of foreign institutions that have been authorized under the Bank Act to do banking business in Canada. These branches have certain restrictions.

For a full listing of all the banks in Canada please refer to the OFSI website.

The differences are mainly regulatory.

Canada's banks are federally incorporated and regulated pursuant to the Bank Act. The Bank Act governs three distinct types of banks. Schedule I banks are domestically owned.  Schedule II banks are subsidiaries of foreign banks.  And Schedule III banks are foreign banks with branches in Canada.

Unlike banks, trust companies can be incorporated and regulated at either the federal or the provincial level. By law, only trust companies are allowed to provide trustee functions. Banks can do that only through a separately created trust subsidiary. The other difference is that a bank has full commercial lending powers, whereas trust companies must have more than $25 million of regulatory capital to receive full lending powers with the approval of the Office of the Superintendent of Financial Institutions (OSFI).

Credit unions are different from banks and trust companies in that they are fully provincially regulated. They are regulated by provincial ministries of finance, the Credit Union Central and the provincial deposit insurance corporations. Credit unions are owned by their members and are typically established to serve a particular group of people based on a geographic area, ethnic background or employer.

The Office of the Superintendent of Financial Institutions (OSFI) is a branch of the federal government that regulates the financial condition of all the banks operating in Canada. They also regulate all federally incorporated or registered trust and loan companies, insurance companies, cooperative credit associations, fraternal benefit societies and pension plans. For further information on OSFI refer to its website.

There are also 50 other regulating bodies (federal, provincial and self-regulating) that monitor aspects of bank financial group activity. Click here to learn more.

The First Step — If you have a concern or problem, the first thing you should do is try to address it with your branch/service centre. A customer service representative should be able to help you. If not, you should ask to speak with a supervisor or manager.

The Second Step — If your situation has not been resolved to your satisfaction at the branch level, you should find out what to do next within your bank. In some cases, the next step is to contact a regional/area manager or local executive office. Ask a representative or manager at your branch/service centre for the number or address of who you should contact. Each bank has a brochure outlining its process for dealing with complaints including contact numbers.

The Third Step — If the problem still can’t be settled to your satisfaction the next move is to involve your bank’s Ombudsman. An Ombudsman’s job is to help consumers resolve disputes with their bank.

The Fourth Step — The Ombudsman for Banking Services and Investments (OBSI) is an independent body which investigates complaints from individuals and small business about banking services. Its objective is to provide impartial and prompt resolution of complaints. This service is available free of charge.

Before you contact OBSI you must first try to resolve your complaint directly with your bank.

The Office of the Superintendent of Financial Institutions (OSFI) regulates all banks operating in Canada under the Bank Act. To verify the existence of that financial institution OSFI posts a listing of financial institutions regulated in Canada. You can contact OSFI to confirm a bank’s status or review its website.

OSFI also publishes Warning Notices regarding entities that it believes may be of concern to the business community and the public. None of them are regulated by OSFI or licensed under any Canadian federal financial institutions legislation.

The Canadian Deposit and Insurance Corporation (CDIC) provides a list of member institutions and the types of eligible deposits under which you would be entitled to insurance. For more detailed information regarding deposit insurance refer to CDIC’s website.

You can open a bank account in Canada if you meet the requirements that are set out in the Access to Basic Banking Services Regulations under the Bank Act. There is no minimum deposit and no proof of employment required. There are specific pieces of identification that must be presented in order to open an account. Click here for a full listing of these requirements.

Bank websites provide a wealth of information on the various types of financial services and bank accounts offered to consumers. You can look through the individual websites or contact the customer service representatives of the banks to learn more about the financial services offered. The CBA also offers a useful checklist to help you determine what type of bank account would best suit your personal banking needs.

Fees are charged on the many bank services that help you access and manage your money. Twenty years ago, Canada’s banks did not charge service fees on basic banking transactions, although they did charge fees for certain services. Back then, basic banking services were funded through the "spread" between interest paid on deposits and interest earned on loans. This meant that many of the bank services that were free to customers were, in fact, subsidized. But as competition increased in the lending market and the "spread" between deposits and loan rates began to shrink in the early ‘80s, banks adopted a "user pay" system. This way, the services were paying for themselves and frequent users would pay more than infrequent users.

Today, consumers have many more banking services and options from which to choose. With the "user pay" system, customers pay only for the services they actually use on a per-item or package plan basis.

Many bank websites contain this type of information by looking through their Branch and/or ABM locator. The Canadian Payments Association publishes a directory which lists bank branches by city or town. You can purchase a copy of the directory through Bowne of Canada at (416) 449-6400. The cost for this publication is $148.35 (includes tax and postage).

Interest rates for various financial products can be found in major newspapers and the following websites:

 

Most banks post current rates for their own investment/savings and loan products on their websites.

To request a copy of your credit report, contact Equifax Canada Inc. at 1-800-465-7166 or TransUnion of Canada 1-800-663-9980 or 1-877-713-3393 in Quebec.

Click here to learn more about credit.

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Staying Safe Online

Last modified: 30 October 2009PrintE-mail

The Internet has made it easier than ever to conduct business, and manage our finances with greater speed, efficiency and convenience.  It also allows us to communicate with friends and family through social networking sites such as Facebook or Twitter, and to seek-out and establish virtual communities with others from around the world.

Unfortunately, criminals also use the Internet to try to gain access to personal information, such as passwords, personal banking and credit card details and social insurance numbers.  Once the criminals have obtained this information, it can be used or sold to others to make fraudulent transactions.

Banks and other businesses have sophisticated security systems in place to protect your personal and financial information and provide you with a safe online environment. Criminals know these strong protections are very difficult to overcome, so they try to get your confidential information directly from you.  To avoid becoming a victim, it is important to understand what kinds of scams are out there and how you can protect your home computer and your personal information.

What are Internet criminals after?

Fraudsters want your personal information and they use it to commit identity theft and financial fraud.  Criminals can achieve financial gains from more than just direct access to your bank accounts.  Disclosure of your personal information, such as your social insurance number (or U.S. social security number) or driver’s license number, can allow a fraudster to assume your identity and use that for their financial advantage by taking out a loan or mortgage or buying expensive items in your name.

It’s a lucrative enterprise, one that is organized and inventive.

What are the threats today?

How do these criminals get at your information? There are many deceptive tactics that they try.  The more common ones include:

  • Trying to trick you into downloading software that can monitor what you do and where you go online.  This software can also steal your log-in user names, passwords and personal and financial information.
  • Sending e-mails and using Internet pop-ups that seem legitimate, but take you to a phony website to try to get you to reveal your personal information.
  • Contacting you by phone or leaving voice messages directing you to contact a phony call centre that attempts to trick you into divulging personal information.
  • Reaching a large number of people by directing scams at users of popular websites.  The scams are often designed to fit in with the theme of the website: like targeting popular social networking sites where friends and family share information.  

What do these scams look like and how do I avoid them?

Scams are becoming more sophisticated, but there are ways to recognize them and to avoid the traps.

Criminals may send e-mail or text messages posing as an organization or individual that you recognize.  The messages are often designed to provoke an emotional response, inciting anxiety, anger, shame or sympathy.  They are meant to draw your attention and respond to the criminal’s call to action, such as providing personal information or clicking on an attachment or Internet link that actually conceals malicious software.  

In one common scam, you will get a message through a social networking site claiming to be from a friend or family member stranded in another country.  The convincing message will ask you to wire money so they can get home.  The problem is, your “friend” likely isn’t even travelling and the message is from a criminal.  Always try to contact the friend or family member through alternate channels before agreeing to this type of request.

You should also be wary of e-mail, text messages or phone calls claiming to be from your financial institution or other legitimate organization asking you to provide your passwords, financial or other personal information.  Your bank will never send you an e-mail or text message asking you to provide this information.  Even though your bank may call you if they suspect fraudulent activity on your bank account or credit card, they will never ask you to provide your passwords or account numbers verbally or via the telephone keypad.  

Should you receive fraudulent requests like these, do not respond, but check your bank’s website for contact information on how to report these types of scams to them.

For more information on recognizing these scams, visit our sections on e-mail scams (phishing) and phone scams (vishing).

Surf with care

Your online browsing habits may unknowingly put you in danger of downloading malicious code or viruses to your computer or making your personal information available to strangers.  There are a number of simple actions and best practices you can take to counter the threats posed by online fraudsters and reduce the likelihood that your personal and financial information will be exposed to strangers:

  • Protect your home computer – make sure that you install anti-virus, anti-spyware and Internet firewall tools purchased from trusted retailers or suppliers.  Keep these programs enabled and continuously updated to protect your computer against malicious software.
  • Protect your passwords – ensure that you create strong and unique passwords for each Internet log-in identity.  Pet names, birthdates and simple number combinations (e.g., 1234) are examples of predictable passwords that can be easily ‘cracked’ by criminals.  Avoid using the same log-in passwords for multiple websites, especially when it accesses websites with sensitive personal or financial information.
  • Read privacy policies – before you provide personal information to any website, read the site’s privacy policies and understand how information you provide may be used and how long it will be retained.
  • Be wary of downloading free files, programs, software or screensavers – malicious code, like spyware (that secretly monitors what you do online) and keystroke loggers (that secretly track what you are typing) can be hidden within the downloaded file and used to access personal information, such as passwords and financial information.
  • Use caution when dealing with unsolicited or provocative messages (e-mail, Internet pop-ups or phone messages) – understand that fraudulent messages are widespread and can target anyone.  Your vigilance is critically important for your safety.  If you feel provoked or have any reason to question the legitimacy of a message you’ve received, verify its authenticity through trusted channels – do not respond using information or links provided in the original message.

    For example, online criminals may use alarming messages to convince you to divulge personal information or unknowingly download malicious software.  The following images show how online criminals try to alarm you by claiming your computer has been infected with malware.  The onscreen image is designed to appear as though it is a legitimate warning message from your computer.  The message instructs you to purchase security software or download an anti-virus tool.  Either option can expose your computer to malware and provide unauthorized access to personal information.

    Familiarize yourself with your computer’s legitimate warning or security alert messages.  Do not click anywhere on the screen (including the "Cancel" button in the on-screen dialogue box) if you receive an unfamiliar or suspicious warning message. Instead, use Alt+F4 or Ctrl+Alt+Delete and launch Task Manager to close the window.  Alternatively, restart the system and manually scan for malware with your own anti-virus product.

Surf with care

  • Ensure that you are in a secure environment when doing financial transactions online –  look for the closed-lock or unbroken-key icons on your browser when entering credit card or other sensitive data. If you don’t see these icons, or if you see the broken key or the open padlock, your transaction is not being securely transmitted across the Internet and the website may be a fraudulent one.
  • Protect your Internet connection – this is especially important if you are directly connected to the Internet for an extended period of time through a cable modem or digital subscriber line (DSL). Disconnect from the Internet when you’re finished.
  • Verify your Internet connection – double-click on the closed-lock or unbroken key icon and read the certificate details to ensure it is registered to your financial institution.
  • Clear your cache – when you visit different websites, the website addresses are stored in the cache, or memory, of your computer.  Make sure you clear the cache of your browser after visiting secure sites so that nobody else can view any confidential information you may have transmitted.
  • Check your financial and credit card statements regularly – immediately contact your financial institution or creditor if you suspect any unusual or unauthorized activity in your account.  Securely dispose of printed statements and any other documents that contain personal information (names, addresses, birthdates, account numbers, transaction histories, Social Insurance and US Social Security numbers, etc.) using a paper shredder.

To test your knowledge of online threats and best-practices for protecting your personal information, please take the Cyber Security Quiz.

File sharing networks

File sharing networks, often called “peer-to-peer” (P2P), are popular because they allow users to upload and download music, movies, games, documents and other computer programs across global networks.  P2P file sharing software products are freely available on the Internet.

However, using these networks is considered a high-risk activity.  We strongly recommend that you do not install P2P file sharing software or use P2P websites.  If you do choose to participate, extreme caution must be exercised.  Here are precautions and tips to keep in mind:

  • Beyond the legal issues relating to copyright infringements, file sharing on peer-to-peer sites is commonly used by criminals to distribute objectionable or illegal files and viruses that are disguised to look like innocent downloads of popular songs, movies, etc.  Relying on a recent version of an anti-virus program alone may not be sufficient protection.
  • If you use peer-to-peer sites, make sure that you use the most current versions of anti-virus and firewall software programs that are licenced with the manufacturer.  The threat of contracting viruses and downloading malicious software is very high when P2P software is downloaded, so you need to scan for viruses frequently.
  • Do not accept a P2P program’s default settings.  Doing so will leave you vulnerable to unwelcomed access to your personal information, since default settings typically grant other users broad access to personal folders.  That includes access to your entire MyDocuments folder on your home computer.  Any personal information contained within your folders – from financial or banking information, to documents containing social insurance numbers or birth dates – can be captured and used for the purposes of identity theft or financial fraud.
  • Always manually determine which folders and subfolders you will share with your network.

Social networking sites

Popular websites and forums, like social networking sites, are fertile ground for criminals.  Social networking sites promote open communication and allow you to build virtual communities of friends around the world.  When you are on a site that encourages the posting and sharing of information, it can be easy to let down your guard and respond to a message requesting personal information.  Here are some helpful hints:

  • Be careful of what you include in your profile details.  Never include phone numbers, addresses, your birth date or other personal information, as that could be used to steal your identity.  Never include or post any banking information: not even the name of your bank.  
  • Exercise caution when adding “friends” to your network.  You may not know who is behind some online account: a new “friend” could be a criminal who is out to trick you into divulging your personal or financial information.
  • Check the privacy and security settings of the social networking site.  Don’t just accept default settings, which generally allow more access than people want or realize.  That access could include a very wide audience, where something that you post to a discussion forum could end up accessible to everyone who uses a common online search engine such as Google.
  • Read the privacy policy for the site carefully.  Ensure there are no clauses that give the social network the right to use information posted on the site, which could mean selling e-mail addresses or contact information.

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