Banks offer a wide range of financial services for consumers. The variety of services grows every year, providing customers with increased convenience, choice, and flexibility. Gone are the days of banking only in a branch. Now a customer can bank anytime, anywhere through a variety of services. There are over 59,000 ABMs and Interac Payment Terminals at over 450,000 retailers across the country. Online banking can be done on any computer with Internet access and telephone banking can be done anywhere in the world. Caught in the grocery store checkout line without enough cash? Customers can use debit cards and get cash back at the same time. Forget to pay some bills before going on vacation? Customers can pay bills online, at an ABM, by phone or even set them up for direct payment.

Canadians are embracing these new choices. A 2010 CBA survey showed that Canadians use a variety of banking services to meet their needs and that they find these services beneficial. In fact, a large majority of Canadians believe technologies available through their financial institution, including ABMs, telephone and online banking make their personal banking more convenient.